Principal Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Customer Success Manager based in the United States.

This is a senior, customer-facing role focused on driving long-term value, adoption, and growth across a portfolio of strategic enterprise accounts. You will act as a trusted advisor to customers, helping them maximize the impact of advanced data and AI platform solutions in mission-critical environments. The role sits at the intersection of customer strategy, technical consultation, and commercial outcomes, requiring both strong relationship management and analytical thinking. You will collaborate closely with Sales, Product, Support, and Services teams to ensure seamless execution across the customer lifecycle. Success in this role means proactively identifying risks, uncovering expansion opportunities, and ensuring customers achieve measurable business outcomes. It is a highly cross-functional, high-impact position within a fast-paced, cloud and data-driven ecosystem.

Accountabilities:

• Lead the end-to-end customer success strategy for a portfolio of high-value enterprise accounts, ensuring adoption, retention, and long-term value realization across the customer lifecycle.
• Develop and execute structured Customer Success Plans aligned with customer objectives, leveraging data insights to track progress, health, and expansion opportunities.
• Serve as a trusted advisor to senior and executive stakeholders, delivering Executive Business Reviews (EBRs) that communicate value realization and strategic alignment.
• Proactively monitor account health, identify risks, and coordinate cross-functional resources (Sales, Support, Product, Services) to drive timely resolution and customer satisfaction.
• Identify and execute expansion opportunities by understanding customer needs and aligning solutions to evolving business priorities.
• Collaborate with internal teams to influence product feedback, improve customer experience, and support continuous improvement of customer success practices.
• Advocate for customers internally while ensuring alignment between customer outcomes and business growth objectives.

Requirements

• 5+ years of experience in Customer Success, Account Management, Consulting, or similar client-facing roles within enterprise SaaS, data, or technology environments.
• Proven ability to manage multiple high-value enterprise accounts while driving adoption, retention, and expansion outcomes.
• Strong executive presence with experience engaging C-level stakeholders and delivering clear, value-driven presentations and business reviews.
• Analytical mindset with the ability to interpret customer data, health metrics, and usage trends to guide decision-making.
• Excellent communication and relationship-building skills, with a strong focus on trust, empathy, and long-term partnership development.
• Experience working in cross-functional, global, and remote-first environments with distributed teams.
• Familiarity with data platforms and enterprise technologies, ideally including cloud ecosystems and relational databases such as PostgreSQL.

Benefits

• Competitive base salary with performance-based incentives aligned to impact and customer success outcomes
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with employer contribution
• Generous paid time off, holidays, and flexible work arrangements (remote-friendly)
• Professional development support, learning resources, and career growth opportunities
• Wellness programs and initiatives supporting physical and mental well-being
• Inclusive, collaborative environment focused on innovation and continuous improvement

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1