Solutions Engineer Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solutions Engineer Lead in the United States.

This role sits at the core of a high-growth, mission-driven environment where technical operations, product, and customer success intersect. You will lead the migrations function that powers how new clients are onboarded and activated, directly influencing speed-to-value and overall customer experience. Acting as both a hands-on technical leader and team manager, you will oversee complex data migrations across a wide range of EMR systems while shaping the processes that enable scalable growth. The position requires a strong blend of technical fluency, operational rigor, and cross-functional leadership to align engineering, product, and operations. You will also play a key role in turning real-world migration challenges into product improvements and scalable system enhancements. This is a builder’s role for someone who thrives in ambiguity, enjoys solving complex operational problems, and wants to leave a lasting impact on how a critical function operates.

Accountabilities

• Lead the end-to-end migrations function, serving as the primary point of contact for high-complexity client migrations across multiple EMR systems while ensuring strong customer satisfaction and operational success.
• Design and implement scalable operational systems, including standardized workflows, data mapping frameworks, QA processes, and edge-case documentation to improve efficiency and reduce errors.
• Own key performance metrics such as migration speed, accuracy, throughput, capacity planning, and customer satisfaction, ensuring visibility and accountability across the team.
• Manage and develop a high-performing team, providing structured coaching, feedback, and growth pathways to increase autonomy and long-term capability.
• Partner closely with engineering and product teams to translate migration insights and failure patterns into actionable product improvements and roadmap priorities.
• Drive continuous process optimization by identifying bottlenecks, implementing corrective actions, and improving the overall reliability of migration operations.

Requirements

• Proven experience in leading implementation, onboarding, or data migration teams in a SaaS, healthtech, or EMR/EHR environment.
• Strong technical fluency in data operations, including data mapping, validation, ETL concepts, and the ability to interpret and troubleshoot structured data.
• Demonstrated success in building operational systems from scratch in fast-moving, ambiguous environments.
• Experience managing and developing people, including coaching, feedback delivery, and structured career development planning.
• Strong cross-functional collaboration skills, with the ability to influence engineering, product, and operational stakeholders without direct authority.
• Highly structured problem-solving approach, with the ability to stay calm under pressure and resolve operational issues through root-cause analysis and clear communication.
• Strong communication skills and the ability to operate effectively in both technical and client-facing contexts.

Benefits

• Competitive compensation package with equity opportunities
• Remote-first work environment within the United States
• High-impact leadership role with direct ownership of a critical customer-facing function
• Opportunity to build and scale a foundational operational system from the ground up
• Strong cross-functional exposure across engineering, product, operations, and customer success
• High-growth, fast-paced environment with meaningful ownership and autonomy
• Inclusive, mission-driven culture focused on continuous learning and improvement

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1