Product Readiness Manager

Job Summary:

The Product Readiness Manager is responsible for the operational infrastructure and cross-functional execution that ensures Medrio's new, rebuilt, and partner-enabled products are ready for successful market launch, customer adoption, and scale. This role owns the frameworks, processes, and coordination mechanisms that translate product development milestones into commercially and operationally viable releases.

Working closely with the Senior Director, Product Launch & Readiness, this role manages the Early Adopter Program's operational layer by coordinating scheduling, tracking, and customer follow-up for pilot participants while also leading internal launch readiness initiatives including product testing programs, go/no-go checklists, training and support preparation, and Product Advisory Council coordination.

This role is the operational backbone of the Product GTM function, ensuring no product ships without the frameworks and cross-functional alignment required to support it.

This is an individual contributor role with high cross-functional influence, operating without direct reporting authority but with strong accountability across Product, Engineering, Professional Services, Sales, Marketing, and Support.

Essential Duties and Responsibilities:

• Manage operational execution of Medrio's Early Adopter Program: coordinate scheduling, maintain CRM tracking, manage sandbox provisioning, coordinate customer follow-up, and track milestone progress across all active pilots
• Maintain launch readiness frameworks and go/no-go checklists for new and rebuilt products, ensuring all cross-functional teams are prepared for each release
• Lead internal product launch evaluation programs: recruit and coordinate Medrian evaluators, aggregate and synthesize feedback, and ensure findings reach the appropriate product and engineering owners
• Coordinate cross-functional execution across Product, Engineering, Professional Services, Sales, Marketing, and Support to maintain alignment and accountability throughout each product release cycle
• Support Product Advisory Council (ePAC/iPAC) logistics and follow-up: scheduling, agenda preparation, capturing and distributing customer insights, and tracking action items to closure
• Maintain operational readiness documentation: release summaries, training material coordination, implementation guides, and support preparation materials for each new and rebuilt product
• Track key metrics related to launch readiness, early adopter program progress, and operational efficiency across the product portfolio
• Translate product release milestones into clear operational plans, including workflows, ownership, and handoff models for each cross-functional team
• Identify and surface gaps between product design and operational readiness, escalating to the Senior Director and relevant stakeholders as needed
• Continuously improve processes and frameworks to reduce friction and support scale as Medrio's product portfolio and release cadence expand

Customers or Clients:

• Supports the Senior Director in managing early adopter customer relationships through logistical coordination and responsive follow-up
• Partners with internal stakeholders across Product, Engineering, Professional Services, Sales, Marketing, and Support
• Assists with Product Advisory Council coordination and customer insight capture

Education and Years of Experience:

• 5+ years of relevant experience in product operations, project management, program management, or organizational readiness
• Bachelor's Degree required
• Experience in SaaS or technology product environments preferred
• Clinical trial or life sciences industry experience preferred but not required

Working Conditions:

This position is remote and may require some travel (~10-20%).

Other Skills and Abilities:

• Strong ability to build and maintain operational frameworks in fast-paced, evolving environments
• Excellent organizational and project management skills with strong attention to follow-through and accountability
• Proven ability to drive cross-functional coordination without direct reporting authority
• Clear and confident communication skills, including comfort working with senior stakeholders
• Detail-oriented with high standards for process quality, documentation completeness, and stakeholder communication
• Comfortable managing multiple workstreams simultaneously in a high-velocity product environment

About Medrio:

At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including:

• Comprehensive healthcare: US-based employees receive medical, dental, and vision coverage, with Medrio covering 100% of employee premiums and 50% of dependent premiums.
• Retirement contributions
• Equity: Stock options so you share in what we're building.
• Generous parental leave.
• Flexible time off - including company bonus holidays during months with no public holidays.
• Stipends — A monthly mobile/internet stipend and a wellness stipend to support how you work and how you recharge.

At Medrio, we build the technology that makes clinical trials faster, smarter, and more human. Our unified platform helps sponsors, CROs, and research sites bring life-changing therapies to market and every person on our team plays a role in that mission. You'll find a diverse, global team that brings accountability, curiosity, and a genuine customer-first mindset to everything we do, with a healthy dose of joy and quirkiness along the way.

Our culture
Medrians aim high. We're solution-oriented, collaborative, and driven — and we have fun doing it. Whether you're an engineer, data scientist, solutions consultant, or anything in between, you'll be part of a team that cares about your growth and the impact of your work.

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

Salary Range: $70,000 - 85,000 USD

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.