Senior Customer Success Manager

Senior Customer Success Manager (Remote)

At Mixmax, we're building the future of how revenue teams work — smarter, faster, and more human. Our platform helps go-to-market teams close more deals by automating busywork, delivering real-time insights, and integrating seamlessly into the tools they already use.

We’re hiring a Senior Customer Success Manager to partner with strategic customers, drive long-term retention and expansion, and help shape how Customer Success scales at Mixmax. You’ll act as a trusted advisor to fast-moving revenue teams while collaborating closely with Sales, Product, and Engineering to deliver exceptional customer outcomes.

🚀 What You’ll Own

• A portfolio of strategic accounts, driving retention, expansion, and product adoption
• Full renewal and upsell cycles, including large-dollar contracts and executive stakeholder conversations
• Proactive customer health monitoring and risk mitigation
• Scalable engagement programs and CS playbooks
• Cross-functional feedback loops between customers and internal teams
• AI-powered workflows and automation that improve customer engagement and operational efficiency

💼 What You’ll Be Doing

• Manage and grow a portfolio of strategic accounts with consistent retention and expansion results
• Build trusted relationships with customer stakeholders and become a strategic advisor to their GTM teams
• Drive onboarding, adoption, renewals, and expansion opportunities across your book of business
• Use customer usage data and health signals to proactively identify risks and opportunities
• Leverage AI and automation tools to scale outreach, improve workflows, and surface actionable insights
• Partner closely with Sales, Product, and Engineering to advocate for customer needs
• Support team growth through knowledge sharing, onboarding support, and process improvements
• Help improve how Customer Success operates as the company scales

🧠 What We’re Looking For

• 5+ years of experience in Customer Success, Account Management, or a related SaaS role
• Proven track record managing strategic accounts with strong retention and expansion performance
• Comfortable navigating renewals and commercial conversations with senior stakeholders
• Strong product acumen and the ability to quickly become a trusted product expert
• Analytical mindset with experience using customer health, usage, and engagement data to drive decisions
• Experience working cross-functionally with Sales, Product, and Engineering teams
• High ownership and comfort operating independently in a fast-moving remote environment
• Familiarity with tools like Salesforce, Gainsight, Vitally, or similar CS platforms
• Curiosity and comfort experimenting with AI and automation tools to improve workflows and customer outcomes
• Strong understanding of the modern GTM landscape and how revenue teams operate

💜 Why Mixmax?

• Remote-first culture with async-friendly workflows
• Fast-growing product with strong market fit and an engaged customer base
• High-autonomy environment focused on quality, ownership, and momentum
• Competitive compensation, meaningful equity, and flexible time off
• Thoughtful, collaborative teammates who care deeply about customers and craft