Customer Sales Specialist

Customer Sales Specialist

About NativePath

At NativePath, we believe the Standard American Diet is a major contributor to preventable health conditions such as heart disease, diabetes, and neurological disorders. That’s why we blend Ancestral Wisdom with Modern Science to provide over 40 natural supplements, wellness challenges, and free courses that help people restore and reset their health. Since 2017, over 1 million people have joined us, experiencing reduced pain, renewed energy, and improved well-being.

If you enjoy cultivating lasting relationships through meaningful sales, genuinely care about others’ health, and embrace a wellness-focused lifestyle, you’ll fit right in!

Position Overview

We are seeking a Customer Sales Specialist focused on driving sales by converting opportunities across abandoned carts, declined transactions and providing expert product knowledge. In this key revenue generating role, you will guide purchase decisions and remove friction from the buying process. You will represent the frontline of our business, using effective communication and a customer first attitude to maximize conversions while delivering a seamless experience. The ideal candidate is driven by results, is proactive, and skilled at turning hesitation into confident purchases.

Key Responsibilities

Cart Abandonment Recovery

• Monitor and track abandoned shopping carts to identify recovery opportunities.
• Proactively engage customers via phone, email, or SMS to encourage purchase completion.
• Address concerns and provide solutions to overcome purchase obstacles.

Decline Resolution & Payment Support

• Follow up on declined payment transactions.
• Assist customers in resolving payment issues and exploring alternative methods.
• Communicate clearly and empathetically with customers experiencing payment difficulties.

Product Knowledge & Sales Support

• Maintain a deep understanding of the product catalog, including ingredients, benefits, and promotions.
• Educate customers on product recommendations tailored to their needs.
• Stay updated on new product launches and industry trends.
• Identify upselling and cross-selling opportunities to maximize customer satisfaction and sales.

Customer Service & Engagement

• Provide exceptional support via email, SMS, and phone to ensure a positive customer experience.
• Handle inquiries about products, orders, shipping, and company policies with accuracy and professionalism.
• Maintain brand voice and build strong customer relationships.

Qualifications

• 3+ years of experience in a remote sales or revenue-generating customer facing roles.
• Strong verbal and written communication skills with a customer-first approach.
• Excellent problem-solving abilities and attention to detail.
• Familiarity with e-commerce platforms, CRM systems, and payment processing tools.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Comfortable with outbound calling and proactive customer engagement from a daily list of leads.
  

Why Join Us?

• Competitive Pay: $18/hour + commission structure for top performers.
• Fully Remote: Work from the comfort of your home.
• Comprehensive Benefits:
  • Medical, Dental, and Vision Insurance
  • 401K Match & Life/AD&D Insurance
  • Short-Term Disability Coverage
• Wellness Perks:
  • Free NativePath products every month.
  • Gym membership reimbursement.
• Work-Life Balance:
  • 17 days PTO + 9 paid holidays + 1 Floating Holiday.
  • Energizing Monday Culture Calls to start your week on a positive note.
• Career Growth & Development:
  • Tiered coaching and mentoring programs to expand your skills.
  • Opportunities for advancement within the company.
• Team Connection:
  • Company retreats at incredible locations.
  • A supportive team that values collaboration and innovation.

Technology Requirements

As a bring-your-own-device company, all team members must provide:

• PC or Mac with broadband internet (minimum 16GB RAM).
• Broadband internet (minimum 100 Mbps).
• Wired headset with microphone and noise cancellation.
• Dual monitors (Highly recommended).

Work Schedule

• 40 hours per week (day shift).
• Call Center operates 8:00 AM – 5:00 PM CST.
• Rotating Saturday coverage required.

Our Hiring Process

We value efficiency, so our hiring process is streamlined:

1. Video Interview (Hireflix) – A quick, three-question recorded introduction.
2. Video Call with Hiring Team – If your video aligns with what we’re looking for, we’ll meet ASAP!
3. Offer & Onboarding – If it’s a great fit, we move fast to bring you on board!

All employment offers at NativePath are contingent upon a clear background check.

We’re excited to meet you; it’s time to find your path! 🚀