Senior Product Manager (Healthcare Vertical)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

Nextiva is seeking anOutbound Senior Technical Product Manager to lead thehealthcare vertical strategy, bridging the gap betweenproduct, engineering, and the market. This role is ideal for someone who is equally comfortablediving deep into APIs and data models as they arepresenting to CIOs, CMIOs, and IT decision-makers.

You’ll define the product vision and roadmap for Nextiva’shealthcare communication platform, driving integrations withEHR systems (Epic, Cerner, Athenahealth, etc.) and shaping the go-to-market strategy for our healthcare offerings.

Your success will be measured by your ability totranslate technical innovation into customer value, influence the roadmap through market insights, and enable the sales and customer success teams with clear, differentiated messaging.

Key Responsibilities:

Market and Customer Engagement

• Act as thevoice of the market — continuously gather insights from healthcare providers, IT admins, and care teams to shape product priorities
• Partner closely withsales, solutions engineering, and marketing to craft compelling narratives for healthcare buyers
• Support enterprise and strategic sales cycles bydemonstrating product capabilities, mapping integration architectures, and articulating value to both technical and clinical stakeholders
• Define and validatehealthcare use cases and business outcomes tied to Nextiva’s communication and AI capabilities

Product and Technical Strategy

• Own thehealthcare product roadmap and strategy, balancing technical feasibility, customer demand, and business impact
• Define and launchEHR integration capabilities, leveragingFHIR, HL7, SMART on FHIR, andEpic App Orchard APIs
• Collaborate with engineering to deliver secure, scalable, and compliant integrations and SaaS workflows tailored for healthcare organizations
• Driveplatform extensibility, working across internal product teams to align APIs, provisioning, analytics, and multi-tenant administration capabilities with healthcare-specific requirements
• Ensurecompliance with HIPAA, HITRUST, and SOC 2, partnering with InfoSec and Legal to maintain healthcare-grade standards

Go-to-Market and Enablement

• Partner with Product Marketing to position Nextiva’s healthcare solutions and create technical content such aswhitepapers, demos, and integration guides
• Enable Sales, Customer Success, and Implementation teams throughtraining, launch briefings, and product documentation
• Track and analyzemarket trends, competitor offerings, and regulatory developments to inform future product strategy
• Serve as athought leader in healthcare communication technology, representing Nextiva at industry events, webinars, and customer advisory boards

Qualifications

• 8+ years of product management experience inSaaS, cloud, or communications platforms, with at least3+ years in healthcare technology
• Proven successshipping SaaS products or integrations serving healthcare customers (e.g., EHR, CRM, or patient engagement platforms)
• Strong technical background — familiar withAPI design, integration patterns, authentication, and data security
• Hands-on experience withEHR APIs and data standards (FHIR, HL7, Epic App Orchard, SMART on FHIR)
• Deep understanding ofhealthcare operations, workflows, and compliance (HIPAA, HITRUST, PHI)
• Exceptional communication skills — able to translate complex technical details into customer and business outcomes
• Demonstrated success working withcross-functional teams spanning engineering, design, marketing, and go-to-market
• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)

Bonus Points

• Prior experience as aSolutions Engineer, Sales Engineer, or Technical Consultant supporting healthcare SaaS products
• Background inCPaaS, CCaaS, or UCaaS product management
• Familiarity withAI-driven workflows and automation in patient engagement or healthcare communication
• Experience withmulti-tenant SaaS platforms, enterprise provisioning, and API ecosystems
• Certifications inAgile, Scrum, or SAFe frameworks

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $110,000 - $170,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• 🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• 💼 Insurance: Life, disability, and supplemental indemnity plans
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• 🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• 🌱 Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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