Virtual Medical Assistant

The Role:

The Virtual Medical Assistant supports healthcare practices remotely by handling administrative and patient‑facing tasks that keep daily operations running smoothly.

Responsibilities:

• Schedule and manage appointments, follow‑ups, and reminders

• Handle patient communication via phone, email, or messaging platforms

• Perform administrative tasks such as data entry, form completion, and record updates

• Coordinate with clinic staff to ensure timely information flow

• Manage inboxes and call logs, routing messages appropriately

• Assist with insurance verification or billing inquiries when required by the practice (non‑clinical only)

Requirements:

• Experience in administrative or medical office support

• Strong communication and customer‑service skills

• Proficiency with EMR/EHR systems, scheduling tools, and basic office software

• Ability to work independently, manage time, and handle sensitive information

• Familiarity with HIPAA guidelines or equivalent privacy standards

• Reliable internet connection and a professional remote work setup