Principal Product Manager – Health Data Platform

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

In this role, you contribute to the PointClickCare’s data platform vision and strategy, define and own roadmaps, and drive execution and delivery of products to ensure overall success across the entire product portfolio. You represent the needs of customers, healthcare providers, industry partners and other related network members internally and externally. To succeed in this role, you draw upon your extensive knowledge and experience of health data and its uses, data pipelines, governance to deliver clinical and operational data at scale for analytics and AI. You have a track record of building sophisticated solutions – from discovery to implementation to delivery. You bring a collaborative approach to this cross functional leadership role to ensure successful outcomes for our customers, while optimizing time to value.

The Principal PM will partner closely with architecture, engineering, data science, clinical, compliance, and infrastructure teams to build a secure, interoperable foundation that supports analytics, AI/ML, care delivery, and new product innovation across the enterprise. This role demands deep expertise in health data domains and a strong ability to rapidly turn complex technical challenges into actionable platform strategy.

Key Responsibilities

• Define and drive the longterm strategy for a unified health data platform supporting clinical, operational, and product use cases.

• Collaborate to define architecture for ingesting and processing billions of patient data points across diverse systems (EHRs, claims, labs, devices, thirdparty APIs).

• Lead platform initiatives that improve data completeness, lineage, governance, and quality.

• Partner with product teams to enable them to: define data models and canonical representations to support downstream applications, including AI/ML pipelines.

• Partner with engineering to evaluate and adopt technologies for rapid ingestion, streaming, ETL/ELT frameworks, data lakehouse systems, and distributed compute.

• Influence infrastructure strategy to improve resiliency, observability, and cost efficiency across the data stack.

• Collaborate with clinicians, data scientists, and compliance leaders to ensure platform capabilities align with realworld healthcare needs and regulatory expectations.

• Facilitate crossteam decisionmaking, often balancing accuracy, technical feasibility, security, and cost.

Qualifications

• 12-15+ years of product management experience, with at least 5 years focused on health data platforms or clinical data systems.

• 3+ years of experience working with data pipelines for AI use, including enrichment pipelines, data science use, including use of MCP servers with agents.

• Management of Healthcare Data and its use across the range of PointClickCare’s customer segments and users. Work experience with Health Plans, EHRs, and Long Term Post-Acute providers is preferred.

• Deep understanding of healthcare data formats, ontologies, and regulatory contexts.

• Strong technical fluency across data pipelines, APIs, cloud architectures, and distributed systems.

• Experience working with data governance, data catalogs, and stewardship

• Experience working with clinical teams and navigating healthcare workflows.

• Technical degree preferred (Computer Science, Health Informatics, Information Systems, or related fields).

Key Attributes

• Systems thinker with the ability to connect clinical data structure, platform architecture, and AI/analytics needs.

• Exceptional communicator adept at simplifying complex technical and regulatory concepts for diverse audiences.

• Highly autonomous leader comfortable driving multiteam initiatives without direct authority.

• Obsessively focused on data quality, reliability, integrity, and endtoend lineage.

• Passionate about improving care outcomes, patient experience, and clinician efficiency through highquality health data infrastructure.

PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.