Client Success Assistant
Location: Fully Remote (South Africa)
Company: Remote Recruitment
Engagement: Full-Time
Compensation: R10,000 – R16,000/month
Training: Included
About the Role
We are seeking a warm, proactive Client Success Assistant to support UK-based businesses in delivering exceptional experiences to their customers. You will be the first point of contact for client queries, ensuring issues are resolved quickly and relationships are maintained to the highest standard. This role is ideal for someone who is empathetic, organised, and passionate about helping people.
Key Responsibilities
Respond to client queries via email, live chat, and ticketing systems in a timely and professional manner
Onboard new clients and guide them through product or service features
Monitor client accounts to proactively identify and resolve potential issues
Liaise with internal teams to escalate and resolve complex client concerns
Maintain accurate records of all client interactions in the CRM
Gather client feedback and share insights with the team to improve service delivery
Requirements
1+ year of experience in customer support, client success, or account management
Excellent written and verbal communication skills in English
Strong problem-solving abilities and a client-first mindset
Comfortable working with CRM tools (e.g. HubSpot, Zendesk, Freshdesk)
Ability to manage multiple client accounts simultaneously
Patient, empathetic, and professional under pressure
Equipment & Setup
Reliable laptop or desktop computer
Stable internet connection (minimum 10 Mbps)
Quiet, dedicated home workspace
Backup power solution (UPS or inverter recommended)
What's on Offer
Competitive salary of R10,000 – R16,000/month
Fully remote — work from anywhere in South Africa
Comprehensive training and onboarding
Supportive team culture with regular check-ins and feedback
Career growth opportunities into senior client success or account management roles
Work with exciting UK brands across diverse industries
Careers