IT Helpdesk Support Agent

Location: Fully Remote (South Africa)

Company: Remote Recruitment

Engagement: Full-Time

Compensation: R12,000 – R18,000/month

Training: Included

About the Role

We are looking for an entry-level IT Helpdesk Support Agent to assist UK-based clients with technical issues and IT queries. No prior experience is required — we provide full training. You'll be the first point of contact for IT support requests, working fully remotely from South Africa.

Key Responsibilities

• Respond to IT helpdesk tickets and resolve first-line technical issues

• Assist users with software, hardware, and connectivity problems

• Escalate complex issues to senior IT staff when required

• Document all support interactions in the ticketing system

• Provide clear and friendly guidance to non-technical users

Requirements

• Matric certificate (Grade 12) or equivalent

• No prior experience required — comprehensive training provided

• Interest in technology and problem-solving

• Strong written and verbal communication skills in English

• Basic computer literacy and comfort with digital tools

Equipment & Setup

• Reliable laptop or desktop computer

• Stable internet connection (minimum 10 Mbps)

• Quiet, dedicated home workspace

• Backup power solution (UPS or inverter recommended)

What's on Offer

• Competitive salary of R12,000 – R18,000/month

• Fully remote — work from anywhere in South Africa

• Comprehensive training and onboarding

• Hands-on experience supporting UK clients with real IT challenges

• Career development opportunities in IT support and systems administration