Full Stack Support Engineer
RemotePosted about 5 hours ago
Regional full-stack technical support lead for SambaRack, SambaStack, and SambaCloud, resolving complex issues and driving cross-functional improvements.
Responsibilities
- Own end-to-end technical support for regional customers across SambaRack, SambaStack, SambaCloud
- Serve as regional support lead and primary technical contact for your customer base
- Support customers in debugging ML models and resolving complex full-stack issues
- Participate in on-call rotations to ensure continuous production coverage
- Partner with global and regional leads to improve support processes
- Coordinate with site reliability engineers to reduce reactive issues
- Coordinate with field service to minimize maintenance window impact
- Provide structured product feedback to engineering via Jira
- Assist engineering by testing new features prior to release
- Author and review knowledge base articles and contribute to product documentation
Requirements
- Bachelor's degree in CS or IT, or 2+ years hands-on IT/tech support
- Solid understanding of AI and ML concepts and terminology
- Demonstrated troubleshooting skills and critical thinking in complex environments
- Working knowledge of Shell scripting, Go, or Python
About SambaNova Systems
Founded
2017 (over 9 years ago)
People
201-500 employees
Industry
Computer Hardware Manufacturing
Type
Privately Held
Locations
Links