Expert Product Designer - Mobile App @ Sword Health

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
As an Expert Product Designer on the mobile team, you’ll own a critical part of the member experience: the native clinical product that delivers clinician-led AI care across a comprehensive, integrated care journey. This is an opportunity to create meaningful impact, shaping the future of care for millions of lives.
What you’ll be doing:

Advocate for member needs at every stage of product development;

Conduct research and analyze competitors to uncover insights and opportunities;

Translate insights into product strategy and actionable design directions;

Turn requirements into intuitive, visually engaging, and emotionally resonant experiences;

Work in fast, iterative cycles to improve usability and drive retention;

Validate and refine designs through user testing, data, research, and feedback loops;

Partner closely with engineering, product, and clinical teams;

Present design rationales and research findings with clarity and influence;

Ensure seamless design-to-development handoff and uphold quality in execution.

What you need to have:

A genuine passion for creating products that meaningfully improve people’s health and quality of life;

A strong portfolio demonstrating an end-to-end user-centered design process, great examples of brand application on product and micro-interaction sensitivity;

5+ years of product design experience, ideally within healthcare, technology, or other complex problem spaces;

Expert-level Figma and agile prototyping skills with strong ability to rapidly iterate on ideas, supporting fast-paced experimentation and decision-making;

Experience designing for native mobile apps and direct-to-consumer (B2C and D2C) experiences;

Hands-on experience with user research and usability testing, translating insights into impactful design decisions;

A solid understanding of design systems and how to scale consistent, high-quality experiences;

A thoughtful approach to using AI in the design process, knowing when it accelerates your work and when human judgment matters most;

Strong communication skills, with a proven ability to collaborate effectively across cross-functional teams;

Experience designing AI-powered product experiences, with an understanding of how to balance human and AI interactions to drive better outcomes;

Experience in motion design, particularly with tools like Rive, is a strong plus.

Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance• Meal allowance• Equity shares• Remote work allowance• Flexible working hours• Work from home• Discretionary vacation• Snacks and beverages• English class

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.