Customer Success & Retention Specialist

We’re looking for a Customer Success & Retention Specialist who genuinely enjoys understanding people and building strong customer relationships. This role goes beyond reactive support — we want someone proactive, empathetic, and capable of turning challenging customer conversations into opportunities to build long-term trust and retention.

This is a customer-centric, multichannel role focused on proactive engagement and retention across phone, chat, and email.

Please note that only candidates based in Latin America will be considered for this position.

Working Hours: Monday to Friday with one working weekend a month. 9am - 6pm Pacific or Central time.

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities

• Build strong relationships with customers through personalized communication

• Identify churn risks and proactively support retention

• Understand customer needs and provide tailored solutions

• Turn challenging customer situations into positive experiences

• Collaborate with internal teams to improve customer experience