Client Success Director- PBM Partner Lead

ABOUT US At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

As a Client Success Director at Vida, you'll play a key role in understanding the needs and priorities of Vida's clients. You'll serve as "the face of Vida," delivering an exceptional experience at every touchpoint in the client journey — with particular focus on assigned Vida PBM partnerships (e.g., CVS, ESI, Optum). This includes close collaboration with partners, clients, and internal teams to help shape and execute Vida's operational business strategies and programs.

Success in this role requires strong communication, relationship-building, and business judgment — from performing data analysis to leading cross-functional projects with teams like sales and marketing, as well as external partners.

If you thrive in a fast-paced startup environment, enjoy working closely with internal and external partners and clients, want to be at the forefront of healthcare innovation, and think strategically about business and partnership opportunities, this role could be a great fit for you.

Responsibilities:

Develop a deep understanding of health plan and PBM processes as they relate to integrating and implementing Vida's products and services.

Serve as the face of Vida to clients and partners, ensuring their satisfaction while driving Vida's success throughout the relationship.

Own the end-to-end client relationship — from planning and launch through ongoing management and renewal.

Own the end-to-end relationship with assigned Vida PBM partners, including planning, relationship building, developing and executing action plans, and reporting progress and risks to relevant Vida stakeholders.

Champion Vida's mission and value proposition, using data and storytelling to bring our impact to life for both clients and internal teams.

Understand and prioritize the needs of clients and key stakeholders.

Identify and pursue up-sell opportunities.

Deliver analysis and strategic recommendations to leadership.

Collaborate cross-functionally with product, design, engineering, analytics, sales, and marketing to advance Vida's goals and drive client success.

Additional responsibilities as needed.

Qualifications:

Bachelor's degree required.

7+ years of experience in account management, sales, customer success, or other client- and stakeholder-facing roles, ideally within health tech or the broader healthcare industry.

Solid understanding of the healthcare landscape, including major relevant legislation and key industry players.

Familiarity with healthcare administration processes, particularly health plans and PBMs.

Strong project management, problem-solving, and written/verbal communication skills.

Proven ability to build and maintain relationships with leadership, both internally and externally.

Self-starter who thrives independently or as part of a team, with a strong sense of ownership.

Experience driving operational readiness for implementations, including project management, building consensus, and developing solutions for client/partner customizations.

Skilled at managing multiple priorities and exercising sound judgment on complex issues.

Comfortable navigating ambiguity, with the ability to prioritize strategically.

Strategic thinker with strong business acumen.

Organized, collaborative, and team-oriented.

Proficient with web and mobile technologies.

Skilled in presentation, spreadsheet, and project planning/management tools.

Genuine passion for Vida's mission.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer. Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral. **Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered. Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position. All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida will remain open through end of year, until filled. #LI-remote