Bilingual Patient Sales & Consultation Specialist - A352

Industry

Technical Sales and Business Development

Work Arrangement

Remote (Fully Remote)

Job Type

Full-Time

Work Schedule

Eastern Time (9:00 AM – 5:00 PM ET minimum overlap; extended hours welcomed)

Locations

LATAM (Primary) | Open to exceptional bilingual candidates in other regions (timezone-dependent)

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: WATCH HERE

Why Work with Us?

At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company

Our client is a fast-growing healthcare and wellness company operating a premium, membership-based clinic serving high-net-worth individuals and professionals. The business is undergoing a major growth phase, including a brand repositioning, operational expansion, and system modernization.

The company delivers a high-touch, concierge-style experience that blends medical expertise with luxury service standards. Their clientele expects discretion, sophistication, and exceptional communication, making every interaction a key part of the overall brand experience.

Role Overview

The Bilingual Patient Sales & Consultation Specialist is responsible for owning the full remote patient journey—from initial inquiry to confirmed consultation or procedure. This role sits at the intersection of sales, customer experience, and healthcare communication, requiring both consultative selling skills and strong emotional intelligence.

You will engage with inbound leads, educate prospective patients on services, and guide them toward booking decisions through high-touch, personalized conversations. The role is highly execution-focused but also requires independent thinking, as systems and processes are still being built.

This position is ideal for a polished, proactive sales professional who thrives in fast-paced, evolving environments and can communicate with confidence and sophistication across diverse patient profiles.

Your Impact

You will directly influence revenue growth by converting inbound leads into booked consultations and procedures. Your ability to build trust and communicate effectively will shape the patient experience and reinforce the company’s premium positioning.

You will help streamline the remote sales process, improve conversion rates, and maintain a high-quality pipeline through consistent follow-ups and CRM management. Your insights will also contribute to refining messaging, identifying conversion blockers, and improving operational efficiency across the patient journey.

Core Responsibilities

Inbound Lead Management & Conversion – 40%

• Respond to inbound calls, messages, and web inquiries promptly and professionally
• Own the full patient journey from first contact through booked consultation or procedure
• Qualify leads based on intent, fit, and readiness
• Execute structured follow-ups for warm and cold leads
• Coordinate handoffs with in-clinic teams for final conversion stages

Product Knowledge & Consultative Selling – 30%

• Learn and master the company’s service and procedure offerings
• Translate technical or medical information into clear, persuasive messaging
• Identify patient motivations and align them with appropriate services
• Conduct sensitive conversations with professionalism and discretion

Brand Voice & Patient Experience – 15%

• Deliver high-quality, brand-aligned communication across all touchpoints
• Provide anticipatory, high-touch customer service
• Maintain a polished and professional tone reflective of a premium brand

CRM & Pipeline Management – 10%

• Manage daily pipeline activity within CRM systems
• Track interactions, update lead stages, and maintain clean data
• Identify trends and report conversion insights to stakeholders

Internal Coordination & Onboarding – 5%

• Collaborate with internal teams on scheduling and follow-ups
• Participate in onboarding and knowledge-base training
• Contribute to process improvements and workflow optimization

Requirements

Must-Haves (Required)

• 3+ years of consultative sales experience (high-touch or service-based sales preferred)
• Full professional fluency in English and Spanish (near-native English required)
• Strong ability to communicate with high-level, discerning clients
• Proven ability to learn and explain complex or technical concepts clearly
• High emotional intelligence and strong interpersonal skills
• Comfort discussing sensitive or personal topics with professionalism
• Experience using CRM platforms in a sales or pipeline management capacity
• Ability to work independently in a fast-paced, evolving environment

Nice-to-Haves (Preferred)

• Experience in healthcare, aesthetics, wellness, or patient-facing sales
• Background in luxury hospitality or premium client services
• Familiarity with EMR systems or healthcare workflows
• Exposure to high-growth startups or rapidly scaling environments

Tools Proficiency

Must-Haves (Required)

• CRM tools (Podium, HubSpot, GoHighLevel, Salesforce)
• Email (Gmail or similar)

Nice-to-Haves (Preferred)

• EMR systems (Athena Health, eClinicalWorks)
• Scheduling or patient coordination tools

Benefits

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Topgrading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.