Load Coverage Representative

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are looking for a proactive and detail-oriented Load Coverage Representative (CSR) to join our logistics team.

Position Overview:

The ideal candidate has experience handling day-to-day brokerage operations and can confidently manage carrier communication, load coverage, and shipment tracking in a fast-paced environment.

This role is heavily operations-focused and requires strong communication, negotiation, and multitasking skills.

Key Responsibilities:

• Book loads with carriers and ensure timely freight coverage

• Negotiate rates with carriers while maintaining company profitability goals

• Send and manage rate confirmations accurately and on time

• Follow up with drivers and dispatchers to track shipment ETAs and load status updates

• Communicate proactively with carriers regarding pickups, deliveries, delays, and issues

• Maintain accurate load updates and shipment information in the TMS

• Work closely with internal operations and sales teams to ensure smooth execution

• Build and maintain strong relationships with carriers and transportation partners

• Handle day-to-day operational tasks related to freight movement and carrier management

• Support Track & Trace (T&T) responsibilities, including monitoring shipments in transit, updating statuses, and escalating issues when necessary

Training & Tools

We will provide full training on our internal processes and systems, including:

• TAI Cloud

• HubSpot

• Parade

• Internal TMS guidelines

• Other logistics and communication tools used by the team