Customer Support Representative (CSR)

About the role

• Join our team of motivated Smart Home Solar Sales Advisors, who advice homeowners on the benefits of combining smart home automation with solar integration in an all-in-one app for greater peace of mind, while improving their lifestyle and saving them time and money. A CSR provides support from lead creation to customer conversion, installation, and future service needs.

What you'll do

• Take customer calls, and answer questions using the Praos Call Flow Guide.
• Confirm customer orders, and verify inventory levels meet the requirements of the order.
• Transfer inventory stock from warehouse to technician upon receipt to technician via drop ship of material at pick-up location.
• Replenish inventory to required stock levels as needed based on weekly sales projections.
• Manage CRM (eContracts, Sales, Inventory, Installation, Customer Go-Live, Contract Disposition, and Service Calls)
• Required to become passionately familiar with the different services and products Praos Smart Security provides.
• May deal specifically with ordering and billing issues, or may provide more product support and technical help to customers. Because we are a team at Praos, if you do not have answers, you forward them to a manager or more senior representative.

Qualifications

• You need to have a high school diploma or a GED certificate and reliable internet and phone access. Previous experience working in a call center or as a member of a customer support team is often helpful, as is previous work in retail or other customer-facing positions.
• Some experience with Excel or other spreadsheet software is important.
• Strong communications skills are essential qualifications.