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We help our clients care for their customers.
Voyage’s team of management consultants work side-by-side with leaders to achieve their top objectives and solve their toughest problems. We work tirelessly until strategy becomes reality. We have the skill, discipline and insight to lead critical projects, to design and implement process improvements, to drive change efforts toward maximum ROI, and to elevate customer experience — saving companies time, money and aggravation.
Specialties
Contact CenterCustomer ExperienceBack OfficeCustomer CareCustomer ServiceProcess ImprovementCenter of Excellenceoperations transformationchange managementservice operationsmanufacturingdata analyticsprogram officeprocess excellencepublic sectorprivate sectorutilitiesprocess automationdrive efficiencylead key programstechnology solutionsvendor evaluationcore requirements gatheringfuture system strategyproject managementstrategic advisory supportcommunicationsgovernance planning and designtechnology adoptionvolume and trend analysistime in motion studiesresource modelingsystems for managingprocess evaluation and redesignorganizational designworkforce managementmetricsreporting and scorecards definitionautomation and self service strategyactivity decompositionforecastingschedulingspeech analyticsspeech analytics program designservice designknowledge managementknowledge management program designcontact center transformationcustomer experience programs and metricsgamification
2 open remote positions
Remote
Posted about 1 hour ago